Privacy Policy
Stay Utopia (“we”, “us”, “our”) is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (“APPs”).
This Privacy Policy explains how we collect, hold, use and disclose your Personal Information.
What is Personal Information?
When used in this Privacy Policy, Personal Information has the meaning given to it under the Privacy Act 1988 (Cth).
In general terms, Personal Information is any information or opinion that identifies you or could reasonably identify you. This may include your name, address, telephone number, email address, and profession or occupation. If the information we collect personally identifies you, or you are reasonably identifiable from it, the information will be treated as Personal Information.
What type of Personal Information does Stay Utopia collect?
Stay Utopia may collect the following information if you are a landlord, tenant, prospective tenant, website visitor, or if you make an enquiry with us:
Landlords and property owners
Contact details (including name, address, telephone number and email address)
Driver’s licence number
Current property ownership and title details
Desired property ownership details
Details of properties sold or acquired by you
Tenants and prospective tenants
Contact details (including name, address, telephone number and email address)
Driver’s licence number
Employment details (including employment status, employer, income, and length of employment)
Other sources of income
Personal and financial referees whom we may contact in relation to your application
From time to time, we may also request additional Personal Information where it is reasonably necessary to provide our services.
How does Stay Utopia collect Personal Information?
We generally collect Personal Information directly from you, unless it is unreasonable or impracticable to do so. This may occur when you:
Contact us by phone, email, or in writing
Submit enquiries or applications
Use or browse our website
Communicate with our representatives
We may also collect Personal Information from third-party sources, including:
Publicly available databases (such as Telstra White Pages, Australia Post DPID database, Titles Office, or property databases)
Credit reporting bodies, law enforcement agencies, and government entities
Referrals or recommendations from existing clients
As part of our due-diligence process, we may disclose relevant information to authorised credit-checking agencies prior to entering into lease or rental agreements.
What happens if we cannot collect your Personal Information?
If you do not provide the requested Personal Information:
We may not be able to provide our services to you, or may not be able to provide them to the same standard
We may be unable to provide you with information about properties or services you may be interested in
Your experience of our website may be limited or less personalised
Why does Stay Utopia collect, use and disclose Personal Information?
We collect, hold, use and disclose Personal Information to:
Provide and manage our services
Comply with local, state and federal real estate legislation and regulations
Enable us and our third-party partners to provide related or ancillary services
Carry out internal administration, planning, research, product development and marketing
Maintain accurate records and contact details
Respond to enquiries, requests, or complaints
Conduct business processing functions
Keep you informed about services or opportunities we believe may be of interest to you
We do not sell, rent or trade your Personal Information other than as described in this Privacy Policy.
How does Stay Utopia use your Personal Information?
Personal Information may be used or disclosed for purposes including:
Compliance with real estate laws and regulations across Australia
Delivering and improving our services
Website access, analytics, and performance monitoring
Internal administrative, planning, research, and quality control purposes
Any purpose you would reasonably expect and which is related to the purpose for which the information was collected
Any other purpose disclosed to you at the time of collection
If we wish to use or disclose your Personal Information for a purpose not described above, we will only do so where:
You have provided express consent
It is necessary to prevent a serious threat to life or health
It is required or authorised by law
Direct Marketing
We may send you marketing communications about our services or those of our third-party partners where permitted by law. These communications may be sent via mail, SMS, or email and will comply with applicable laws, including the Spam Act 2003 (Cth).
You may opt out of receiving marketing communications at any time by using the opt-out mechanism provided or by contacting us directly. We will respect your communication preferences wherever reasonably practicable.
Our Website
This Privacy Policy applies to our website: https://www.stayutopia.com.au
While we take reasonable steps to protect information transmitted online, the internet is inherently insecure and we cannot guarantee the security of information transmitted to us online. Any information you provide online is transmitted at your own risk.
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
Anonymity
Where lawful and practicable, you may interact with Stay Utopia anonymously or using a pseudonym. However, when entering into rental or property-related transactions, legislation requires us to collect identifying information.
Accessing and correcting your Personal Information
You may request access to, or correction of, your Personal Information by contacting us. We aim to respond to access requests within 14 days and provide access within 30 days, subject to lawful exceptions.
We may charge a reasonable administrative fee for providing access but will not charge for making a request or correcting information.
Access may be refused where permitted by law, including where access would pose a serious threat to health or safety, be unlawful, or unreasonably infringe another person’s privacy. If access is refused, we will provide written reasons.
Disclosure of Personal Information
We may disclose your Personal Information to:
Employees, contractors, and service providers of Stay Utopia
The National Tenancy Database (where applicable)
Suppliers and commercial partners
Any organisation with your express consent
Authorities where required or authorised by law
Security of Personal Information
We take reasonable steps to protect Personal Information from misuse, interference, loss, unauthorised access, modification or disclosure. Information is stored in secure environments accessible only by authorised personnel.
When Personal Information is no longer required, we will take reasonable steps to destroy or permanently de-identify it.
Contact Us
For privacy enquiries, access requests, or complaints, contact:
Stay Utopia
1/89 Noosa Drive
Noosa Heads QLD 4567
📞 (07) 5449 2999
📧 info@stayutopia.com.au
Business hours: 8:30am – 5:00pm (QLD time), Monday to Friday
Complaints
If you are not satisfied with how we handle your Personal Information, please contact us. We aim to resolve complaints within 90 days.
If unresolved, you may contact:
Office of the Australian Information Commissioner
GPO Box 5218, Sydney NSW 1042
📞 1300 363 992
📧 enquiries@oaic.gov.au
Changes to this Policy
We may update this Privacy Policy from time to time. The most current version will be published on our website and will take effect from the date of posting.